Return & Exchange Policy

At IKA Dancewear, we want you to love your purchase. If something isn’t quite right, please refer to our exchange policy below.

1. Exchange Period

• Exchanges are accepted within 14 days from the date of purchase.
• Applicable to orders within Singapore and Malaysia only.
• Requests made after the 14-day period will not be accepted.

2. Exchange Conditions

• Items must be unworn, unwashed and unused, with original tags and packaging intact.
• Items must be free from stains, damage, perfume or deodorant marks.
• Proof of purchase is required.
• Sale, clearance and promotional items are not eligible for exchange or credit vouchers.

3. Return Shipping

• Customers are responsible for all return shipping costs.
• Items must be mailed back to IKA Dancewear at the customer’s own expense.
• We recommend using a tracked delivery service. IKA Dancewear will not be responsible for parcels lost in transit.

4. Exchange or Store Credit – No Refunds

• We offer exchange for another item or a store credit voucher only. No cash refunds will be provided.
• Customers may choose either an exchange or a store credit voucher.
• Each order is eligible for one exchange or store credit request only.
• Once an exchange or credit voucher has been issued, no further exchanges or credit requests will be accepted.

5. How to Request an Exchange

Please contact us before mailing your item back. Our team will guide you through the exchange process.

Thank you for supporting IKA Dancewear. We appreciate your understanding!